Legal

Terms & Conditions

These terms apply when you engage VeloxByte for IT and digital services, including project-based work, monthly retainers, and related deliverables referenced on invoices or statements of work.

Last updated: May 1, 2026

Contact: info@veloxbyte.com

These terms are a general framework suitable for invoices and client communications. Specific projects may be governed by a signed statement of work (SOW), master services agreement (MSA), or order form. If there is a conflict, the signed document prevails for that engagement.

1. Parties and acceptance

"VeloxByte", "we", or "us" refers to the service provider issuing the invoice or proposal. "Client", "you", or "your" refers to the business or individual purchasing services. By accepting a quote, signing an agreement, paying an invoice, or instructing us to begin work, you agree to these terms unless otherwise superseded in writing.

2. Scope of services and catalogue

We charge based on the service, deliverables, and commercial model agreed for each engagement. Our service catalogue includes (non-exhaustive):

Exact scope, milestones, assumptions, and exclusions are defined in the applicable proposal, SOW, or invoice line items.

3. Fees, invoicing, and taxes

  • Quoted work: Fees may be fixed-price, time-and-materials, or hybrid, as stated in writing before work begins.
  • Invoices: Unless otherwise agreed, invoices are payable in the currency and by the due date shown on the invoice. Late amounts may incur suspension of work or statutory interest where permitted.
  • Taxes: Applicable VAT, GST, withholding, or other taxes are added or handled as required by law and stated on the invoice.
  • Third-party costs: Licences, domains, hosting, app store fees, ad spend, or other pass-through costs are billed separately unless explicitly included.

4. Recurring clients and monthly retainers

For ongoing relationships, we may offer monthly retainers covering an agreed bundle of hours, support windows, or named deliverables per billing period.

  • Retainers are billed in advance or as stated on the invoice.
  • Unused capacity in a period may not roll over unless explicitly agreed in writing.
  • Retainers renew per the agreed term (e.g. monthly) until terminated in accordance with Section 8.
  • Work outside the retainer scope may be quoted separately or billed at the agreed rate.

5. Client responsibilities

You agree to:

  • Provide timely access, approvals, content, and feedback needed to deliver the work;
  • Designate a primary point of contact for decisions;
  • Ensure you have rights to any materials you supply (logos, data, third-party assets);
  • Maintain the confidentiality of credentials we issue for staging or production systems.

6. Intellectual property

Unless a separate agreement states otherwise: upon full payment for the applicable deliverables, VeloxByte grants you a licence to use those deliverables for your internal business or agreed commercial purpose. Pre-existing tools, libraries, templates, and know-how retained by VeloxByte remain ours. Open-source or third-party components may be subject to their own licences.

7. Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only for the engagement, subject to professional exceptions (e.g. legal requirement).

8. Term, suspension, and termination

  • Either party may terminate for material breach if the breach is not cured within a reasonable notice period (typically 14–30 days unless the SOW says otherwise).
  • We may suspend work if invoices are materially overdue and resume after payment or agreed arrangement.
  • Refund and payment consequences on early termination follow our Refund Policy and any written milestone schedule.

9. Warranties and disclaimer

We perform services in a professional manner consistent with industry practice. Except as expressly stated in writing, services are provided "as is" to the maximum extent permitted by law. We do not guarantee uninterrupted operation of third-party platforms, search rankings, or specific business outcomes.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising from an engagement is limited to the fees paid to VeloxByte for that engagement in the twelve (12) months before the claim, unless mandatory law requires otherwise.

11. Governing law and disputes

Unless a signed agreement specifies otherwise, these terms are governed by the laws chosen in your primary contract with VeloxByte, or where none exists, by the laws applicable to the VeloxByte entity named on your invoice. Parties will first attempt good-faith resolution before litigation or arbitration if contractually required.

12. Changes to these terms

We may update these general terms for future engagements. Existing signed SOWs remain governed by their own terms until completed or replaced.